Privacy Policy

Last updated: 2026-09-08

Who we are

24 Express Towing ("we", "us") provides towing and roadside assistance services in Northern California. Our contact details are: phone (530) 998-2088, email 24expresstowingllc@gmail.com.

What information we collect

When you use our website's "Get Help Now" form or contact us, we collect the information you provide: your name, phone number, service needed, vehicle details, your location (including GPS coordinates if you choose to share them), and any notes you add.

How we use your information

We use this information solely to respond to your request — to dispatch assistance, contact you about your service, and keep internal business records. We do not sell or rent your information to anyone.

Live chat

Our website uses the Tawk.to live chat service. Messages you send are processed by Tawk.to under their privacy policy, and reach us so we can help you. Chat histories are retained for customer-service purposes.

Data retention

Lead records are stored on our secure server and retained as business records. You may request deletion of your details at any time by calling or emailing us.

Cookies

Our public website does not require cookies. The live chat widget and embedded map may set their own cookies as described by those providers' policies. Our staff login area uses a secure session cookie.

Your rights

You may request access to, correction of, or deletion of your personal data by contacting us at 24expresstowingllc@gmail.com. We respond to verified requests promptly.

Contact

Questions about this policy? Call (530) 998-2088 or email 24expresstowingllc@gmail.com.